Customer Service
As travelers ourselves, we know that customers can have many questions when they make a reservation. We have created a comprehensive list of the most common frequently asked questions (FAQ) and their answers.
Our FAQ's are accessible from the homepage as well as from all other pages. Please take some time to read the FAQ before contacting us.
If you would like to CANCEL your booking, you can do this online by using our "MyBooking" function. If you need to MODIFY your booking, please telephone us if it is urgent, or send an email to customer.service@hotelomania.com
If you cannot find the information you need in our FAQ we suggest you sending an email to customer.service@hotelomania.com
This is by far the easiest and best way to contact us, and email can quickly be sent to the right person which gives us the opportunity to handle your request properly and personally.
If you want to send us feedback or suggestions, then please email our admin team at feedback@hotelomania.com
Should you not be able to send us an email, you can also contact us by telephone, shown below.
Please do not hesitate to contact us, we will enjoy assisting you!
| International | +44 20 3320 2609 |
| Argentina | 0800 4441795 |
| Austria | 0810 555 701 |
| Australia | 1 800 058744 |
| Belgium | 0781 660 92 |
| Brazil | 0800 891 1712 |
| Canada | 1 866 492 3245 |
| Switzerland | 0848 101 717 |
| China | 10 800 712 2364 |
| Germany | 0180 1000496 |
| Denmark | 8088 3044 |
| Spain | 901 988502 |
| Finland | 0800 914 749 |
| France | 0820 600 093 |
| Greece | 00800 127605 |
| Ireland | 1850 930484 |
| Ireland | 1850 930484 |
| Iceland | 800 8232 |
| Italy | 840 999 878 |
| Japan | 0066 33 133069 |
| Mexico | 001-877-396-6197 |
| Netherlands | 0800 0201517 |
| Norway | 800 195 73 |
| New Zealand | 0800 451596 |
| Poland | 00800 1213175 |
| Portugal | 8008 14307 |
| Russian Federation | 810 8002 5354011 |
| Sweden | 0200 884 717 |
| United Kingdom | 0845 0805012 |
| United States of America | 1 888 850 3958 |
| South Africa | 080 0981007 |