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Customer Service

As travelers ourselves, we know that customers can have many questions when they make a reservation. We have created a comprehensive list of the most common frequently asked questions (FAQ) and their answers.

Our FAQ's are accessible from the homepage as well as from all other pages. Please take some time to read the FAQ before contacting us.

If you would like to CANCEL your booking, you can do this online by using our "MyBooking" function. If you need to MODIFY your booking, please telephone us if it is urgent, or send an email to customer.service@hotelomania.com

If you cannot find the information you need in our FAQ we suggest you sending an email to customer.service@hotelomania.com

This is by far the easiest and best way to contact us, and email can quickly be sent to the right person which gives us the opportunity to handle your request properly and personally.

If you want to send us feedback or suggestions, then please email our admin team at feedback@hotelomania.com

Should you not be able to send us an email, you can also contact us by telephone, shown below.

Please do not hesitate to contact us, we will enjoy assisting you!

International +44 20 3320 2609
Argentina 0800 4441795
Austria 0810 555 701
Australia 1 800 058744
Belgium 0781 660 92
Brazil 0800 891 1712
Canada 1 866 492 3245
Switzerland 0848 101 717
China 10 800 712 2364
Germany 0180 1000496
Denmark 8088 3044
Spain 901 988502
Finland 0800 914 749
France 0820 600 093
Greece 00800 127605
Ireland 1850 930484
Ireland 1850 930484
Iceland 800 8232
Italy 840 999 878
Japan 0066 33 133069
Mexico 001-877-396-6197
Netherlands 0800 0201517
Norway 800 195 73
New Zealand 0800 451596
Poland 00800 1213175
Portugal 8008 14307
Russian Federation 810 8002 5354011
Sweden 0200 884 717
United Kingdom 0845 0805012
United States of America 1 888 850 3958
South Africa 080 0981007